You must read our terms and conditions before making your booking. By completing your booking you are agreeing to our rules, terms and conditions below.
When booking a clean with us, you are required to pay deposit to confirm the booking. You will get a reminder text the day before the clean. If you fail to cancel or reschedule your clean you will lose your deposit. If the cleaner arrives at your place and there's no access you will lose your deposit, so please make the necessary arrangements to not lose out on your deposit.
The deposit you pay goes towards your cleaning service.
Once the clean has finished, you must pay the remainder of your balance on the day of you service no later than that.
All deposits are non refundable.
We may take pictures and videos of your home whilst cleaning, if you are not happy with your home being online please let us know. We do not tag our client's to their homes being posted online.
When making a booking, depending on what booking it is. If it's an end of tenancy or a bespoke cleaning service. Parking and congestion charge is not included in the price of the cleaning service. This is an extra fee.
We reserve the right to amend the price of the initial quote, should the client's original requirements change.
The client agrees that due to the nature of the cleaning services the Company guarantees only to correct any problems reported within reasonable time equal to 48 hours upon completion of the cleaning services. Failure to do so will entitle the Customer to nothing.
The Customer agrees to inspect the work immediately upon the cleaning is done and to draw the cleaners’ attention to any outstanding issues while they are still on site. The cleaners will provide any such additional work to the Customer’s complete satisfaction.
The Customer must provide running water and electricity at the premises where the cleaning services take place.
The rates of payment by the Company will be as agreed between the Company and the Customer, or his representative. The Customer will make no reduction or retention from the sum due under any invoice.
We reserve the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate if any misleading or false information was used to obtain discounted cleaning service or if the given general requirements for the service and its professional performance would not be possible.
We request that complaints or feedback be provided in writing (by letter or email) and include photographic evidence of the issued area and description of the issue within reasonable time of cleaning services completion, to ensure that the details are received in a clear and complete manner. Due to the nature of the service, reasonable time is equal to up to 48 hours upon completion of the service.
Late arrival of Company’s cleaners at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company’s cleaners may arrive with a delay or the cleaning visit may be re-scheduled.
If the Customer has equipment that is complicated to operate, the Customer must provide clear and detailed instructions to the Cleaner.
No refund claims will be entertained once the cleaning services have been carried out.
Please keep all your valuables in a safe place to prevent any mishaps.
END OF TENANCY POLICY
The quoted price doesn’t include extras like: carpet and upholstery steam cleaning, washing up dishes, dusting books, cleaning walls/ceilings, cleaning balconies/terraces, cleaning patios/gardens/. Those extra services are priced separately.
Your flat/house should be emptied for the team of specialists to carry out the end of tenancy clean, if not possible then your belongings should be put towards one side.
End of Tenancy Cleaning is charged per job the current condition, number of rooms, bathrooms, WCs, shower rooms and en-suites. Please note that we don’t charge per hour per cleaner and the number of operatives attending your property may vary.
The Company reserves the right to amend the initial quotation, should the Customer’s original requirements change.
The Company will provide all cleaning materials necessary to carry out the service.
The Customer has to provide running water, electricity and sufficient light at the premises where the service takes place.
The Customer can cancel the scheduled services by giving no less than 48 hours prior notice in writing. If the service is booked with less than 48-hours from when it takes place, the Client waives the right to cancel the booking. In case the service is cancelled, the company requires the customer to pay a 30% cancellation fee. If the Customer reschedules the service to a different day & time, no cancellation/rescheduling fee is required.
If the Customer reschedules the service upon arrival of the Cleaning Operative onsite, same should cover travel expenses to the Cleaning Operative.
All cleaning services will be deemed to have been provided to the Customer’s satisfaction unless written notice is received by the Company with details of the complaint and include photographic evidence of the issued area and description of the issue within 72 hours (for End of Tenancy cleaning) or 48 hours (for After Builders cleaning or Deep Cleaning) of the work being done. All complaints must be received in writing by post, or email no later than 72 or 48 hours after the completion of the cleaning service and depending on the type of the service booked. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Customer, or alternatively to a reasonable standard.
The Customer agrees to allow the Company back to re-clean any missed areas before making any attempts to clean those areas himself or arranging a third party to carry out cleaning services with regards to the above. Failure to do so will void our Company Guarantee if such is applicable and we will consider the matter fully settled.
If the Customer requests key/s to be collected by the Company’s operative from an address outside the postal code of the Customer’s address then a £10.00 charge will apply. The charge will cover only the pick up of key/s. If said key/s need to be returned back to the pick up address or any other address another charge of £5.00 will apply.